Return and Refund Policy
At Ace Athlete’s, we strive to ensure that our customers are satisfied with their purchases. If you’re not entirely satisfied with your purchase, we’re here to help.
Returns
- Eligibility: Items must be unused, in the original packaging, and in the same condition as when you received them.
- Return Period: You have 30 days from the date of purchase to initiate a return.
- Non-Returnable Items: Certain items, such as supplements and consumable products, cannot be returned due to health and safety regulations. Please contact us if you have any questions regarding the return eligibility of your item.
How to Return an Item
- Contact Us: To initiate a return, please reach out to our customer support team with your order number and reason for the return.
- Ship the Item: Once your return is approved, you will receive instructions on where to send the item. You will be responsible for covering the shipping costs for the return.
- Inspection: Upon receiving your returned item, we will inspect it to ensure it meets our return eligibility criteria. We will notify you of the status of your return after the inspection.
Refunds
- Refund Process: Once your return is approved, we will initiate a refund to your original payment method. Please allow up to 7-10 business days for the refund to be processed, depending on your payment provider.
- Partial Refunds: In some cases, only partial refunds may be granted (e.g., items with signs of use or missing parts not due to our error).
Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us.
Late or Missing Refunds
If you haven’t received your refund after 10 business days, please check with your bank or credit card provider. If you still have not received your refund, contact us, and we will be happy to assist.
Contact Us
If you have any questions about our Return and Refund Policy, please reach out to us